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FAQ’s

Are my children and pets safe to stay during the treatment?

Great question! And it really depends on the treatment that we are performing.
Sometimes we don’t need to use many chemicals at all. But when we do, we use only the safest products available on the market, that has maximum impact on the pests targeted, but minimal impact on the environment.

But just to be on the safe side, we suggest that pregnant women, young children and anyone who is particularly sensitive to go out for a couple of hours during and after the treatment.

Animals – we recommend animals be kept off treated surfaces until they are dry. In most cases we do the external treatments first, so your animals can remain indoors until we have finished treating the external areas. When it is time to do the internal treatments we will advise you when it is safe for your animals to go outside. Most animals are fine to stay during treatment, however, if you are concerned, we recommend you remove the pets on the day of treatment.

What about my fishponds or my vegetable garden?

If you have fish ponds we strongly recommend they are covered with a tarp whilst we carry out any chemical application to avoid any accidental spray drift which may be toxic to aquatics.
We will also ask you if you have any fish ponds prior to starting any chemical application, and we will make sure the ponds are covered with a tarp. We also take extra care to avoid spraying near any sensitive environments, like near vegetable gardens.

What kind of warranty do I get?

At the completion of each service you will be given a “Pest Control Service Report” which outlines any free service periods and recommended treatment frequency. Every home is different and as such they have different levels of pest pressures on the home.

What happens if the pests come back?

Just give us a call to discuss any pest issues that may have re-surfaced during the free service period.
It is quite normal to see a few pests every now and then, as they may come in from outside or in boxes etc, but if they become a problem give us a call and we will schedule a technician to come back out, free of charge.

What if showers are forecast on the day of my appointment?

The odd light shower shouldn’t have any effect on our treatments.
Our treatments are very specific to the pests being targeted, and as such are applied directly to where they live and breed in cracks and crevices which are usually protected from rain. The external treatment dries very quickly and rain shouldn’t affect the treatment. However, if we have treated lawns or grounds for ants then it may be affected by heavy rain. In any case, most treatments come with a free service period and we are happy to come back to retreat if the treatment hasn’t been successful.

What if it is raining on the day of my appointment?

If the services being performed are only for the internal areas, the scheduled service will go ahead as planned.

If the service includes the external areas and it is raining on the day of the treatment you have a couple of options.
1 – You can reschedule the whole job to another day; or
2 – We can conduct the treatment to all other areas and just re-schedule the exterior treatment for another day.

What if it is windy on the day of my appointment?

Sometimes wind can be worse than the rain and each house’s location will be different. Our technician’s will determin if it is safe to spray the external areas or not. If it is deemed too windy and too risky to spray the outside then we will reschedule the appointment and hope for better conditions for the next appointment.

What to expect after your pest control service

Initially, you may see an increase in pest activity around the home. This will be the heaviest in the first 48 hours, however, can continue for the next 7 days. This is due to the products affecting the pests and driving them out of harbourage areas.

Your pest control service will be effective for up to 3 months, even longer in undisturbed areas such as the roof cavity and behind furniture. You should expect to see insects appear, even live, but monitor these and you will find they have died a short time after coming into contact with our products.

A pest control service is like a haircut and does not last forever. Initially the treatment will be most effective however over time will become less effective as the products break down in the environment. Regular maintenance is the key to reducing pest populations in your home. In most instances, we recommend annual treatments, however, every house is different and may require more frequent services.

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